They CLAIMED they mailed me a check 6/20. The first gift card I sent was in their hands on 6/6. I have filed a complaint with the BBB and will likely be filing a small claim case against them.
GIFT CARD RESCUE SUPPORT UPDATE
On May 17th I was asked to fill out another different refund request form which I again played along and submitted same day.Īgain due to lack of response I asked for an update on June 9th and was then told that my request was denied due to being outside of the refund period with no response to the original request for the return of the gift card. I repeated this request in my response but played along and filled out the refund request form, submitted it along with over a dozen other documents as evidence on the same day of May 12th. I only asked for the actual card that I had already purchased and was told by GCR was available. It is important to note that I have never once asked for a refund. You should be updated with within 7-14 business days after your documents have been received." Once your documents are received we will pass this along to our supervisor. Please complete the refund request form and send it to the information below. Any refunds offered will be applied to the account associated with this order. Your request has been received outside of our 24 hour refund period. "We truly apologize for the experience you are having with your order M4UQ. After still not receiving a response into early May, I sent an additional email directly to their customer service address asking for an update to which I received the following response on May 12th: This email chain to date was using the Contact Us mechanism within the GCR website. I then had to follow up again on April 12,2016 due to lack of response. "It would be very helpful if you are able to mail me the physical card." We can ship the physical card out to you so that you are able to redeem the card in stores." However, we have taken steps to rectify the situation. Unfortunately, we were not made aware until after the change had taken place. "David, We are aware of the policy change. It took two months of back and forth discussions with representatives of Lowe's at their 800 number, by email and with numerous layers of management within my local store to determine that this policy change had occurred.Īfter determining this, I followed up with GCR by email on March 19 asking about the physical gift card to which I received the following response on March 28th: In February 2016, Lowe's made a policy change that required all Merchandise cards to only be usable within the brick and mortar stores going forward and required the physical gift card be used. This balance was last confirmed by Lowes in May 2016. I placed an online order at on Jan 16,2016 that left a remaining balance on the card of $138.21. I purchased a $202.23 Lowes gift card from (GCR) on December 11,2015. I have no affiliation with any gift card company and as such my review is based on my honest experiences and observations. I suspect they won't be in business very long and you do not want to be left holding the bag. For comparison, the best is Cardpool, who rarely makes errors and when it does quickly gives refunds. This is the worst gift card company I have dealt with. They have no money to pay back bad gift cards to customers and either don't ever give refunds or take months and months. I cannot prove this, but it seems obvious this very small company has big financial problems with very little stock for sale. When I called to somebody named "Benjamin", I was told it would be quickly rectified. When it arrived, it had a ZERO balance instead of the supposed $100 balance. I personally ordered a card from them in early May. They have an "F" better Business rating because of no response to hundreds of complaints.
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